MomhoodShop Return & Refund Policy

At MomhoodShop, we believe every purchase should feel good. If something isn’t quite right, we’re here to help.

Returns

• We accept returns within 14 days of delivery.

• Items must be unused, unworn, and in their original packaging.

Non-Returnable Items

• Sale or clearance items

• Gift cards

• Custom or personalized products

Start a Return
Email us at hello@momhoodshop.com with your order number and we’ll guide you through the next steps.

Refunds
Once your return is received and inspected, we’ll notify you.
Approved refunds are sent back to your original payment method within 5–10 business days.
Original shipping is non-refundable.
Return shipping is the customer’s responsibility unless we made a mistake.

We have a 14-days return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@momhoodshop.com. Please note that returns will need to be sent to the following address: 68 Bradhurst Avenue, Suite 6T New York, New York 10039

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@momhoodshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@momhoodshop.com.

 

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SHIPPING POLICY

MomhoodShop Shipping Policy

We know you’re excited—so we move quickly. 

Processing Time
Orders ship within 2–5 business days (excluding weekends and holidays).

Delivery Time
Most orders arrive within 5–10 business days after processing.

Address Accuracy
Please double-check your shipping details at checkout. We can’t replace packages sent to incorrect addresses.

Delays & Lost Packages
While carrier delays are out of our control, we’ll always do our best to support you.